Refund policy

General Refund Guidelines

1. Glass Products

   • Returns must be initiated within 24 hours of delivery.
   • Items must be in their original new condition. Returns will be rejected if the glass has odors, cracks, or breaks.
   • All returned glass items will be tested for previous use if there are any suspicions. We utilize Verifique for this process.
   • A 20% restocking fee will apply to all returned glass items, deducted from your refund after inspection.
   • If a returned glass item is rejected, the customer will be responsible for the shipping costs to have the item returned to them.

2. Edibles and Smokeable Products

   • All sales are final. No returns or refunds will be accepted for edibles or smokeable products.

3. Other Items

   • Returns for other items must also be submitted within 24 hours of delivery, and items must be in their original new condition with all packaging intact.
   • A 20% restocking fee will apply to all returned items in this category, deducted from your refund after inspection.

4. Damaged Items

   • If you receive a damaged item, you must photograph the damage and the packaging and email it to us at support@smokeatx.com within 24 hours of delivery. If approved, a full refund will be issued.

5. Order Cancellations

   • Orders can be canceled within 24 hours of placement. If canceled before shipping, a full refund will be issued. If the order has already shipped, please refer to our return policy.

Refund Process

• Refunds will be processed back to the original payment method within a few business days after the return is approved or cancellation is confirmed.

If you have any questions or need assistance, please contact our customer service team at support@smokeatx.com. Thank you for your understanding!