FAQ

 

Shipping Information

 

 

Smoke ATX strives to ship your order with the least amount of wait time possible, while offering dependable shipping options to fit your needs. Whether you desire free shipping, or you need your order to arrive overnight, you will have a fitting choice during the checkout process.

 

 

Free Shipping on orders totaling $400 or more!

 

Smoke ATX provides free shipping on orders equaling $400 or more! Orders must weigh less than 15 lbs, and be shipped within the U.S.A. to qualify for free shipping.

 

Inspect orders immediately upon delivery for any signs of manufacturer defect or transit damage. It is your responsibility to physically inspect the item and contact us within 24 hours of delivery to notify us of defect or damage. If you do not contact us within the first 24 hours, we cannot guarantee anything. If necessary, follow the steps outlined in the Returns and Exchanges section on the FAQ Page, and contact us within 24 hours of delivery.

 

 

All of our orders are discreetly packaged in standard carrier packaging, and all glass is double boxed for safety during transit. Every order we send out is wrapped and double boxed for additional safety during transit. Smoke ATX requires that someone meeting the site’s age requirements be home to receive the order. We reserve the right to require Signature Confirmation on any shipment.

 

 

To ship to an address different than your billing address, uncheck the box labeled “Ship this order to the billing address above”, and enter the desired shipping address. Orders completed before 5 pm Central on Sunday - Friday will be processed and shipped the next day, though we do reserve the right to take additional days for processing.

 

 

We offer USPS Priority Mail, UPS Ground, and FedEx Home Delivery for shipping, which is chosen during the checkout process. For certain circumstances, Smoke ATX reserves the right to choose the shipping method to ensure faster delivery. The delivery times stated during checkout only represent the in-transit time, and not the time it takes to process the order.

 

 

Please know that USPS does not deliver on Sundays or national holidays, UPS Ground does not deliver on Saturday/Sunday/or holidays, and FedEx Home Delivery does not deliver on Sunday’s or national holidays.

 

In addition, Smoke ATX does not ship on the days listed below:

Sundays

New Year’s Eve

New Year’s Day

Independance Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

 

 

Due to the nature of the shipping industry, we do not guarantee arrival dates or times, nor do we refund or credit shipping charges for any shipments. Smoke ATX does not accept COD shipping, and shipping to PO boxes is available with USPS only. Currently, only shipping to addresses within the United States is available. Ensure that your shipping address is correct, as changes in shipping address after processing will risk your shipment being lost or subject to additional fees from the shipping provider.

 

 

 

If the shipping method you have chosen comes with order tracking, your confirmation email will contain the necessary links to track you order. The UPS/USPS/FedEx delivery person may at his or her discretion choose to leave the package at the door. Smoke ATX will not take responsibility for packages that become damaged, lost, or stolen after it has been delivered. We recommend that customers track their order often and make sure someone 18+ years old is home to accept the delivery.

 

 

 

 

 

 

 

Return & Exchange Policy

 

 

 

 

 

 

 

If your order arrives damaged or defective, you must call us or email us at info@smokeatx.com within 24 hours to let us know about the problem. We will ask you to send us the item back while refunding your shipping charges. Once we receive the damaged item and all of its packaging, we may begin processing a replacement or refund.

 

 

*Keep and return all original packaging, including but not limited to boxes,

 

packing material, and containers.

*All returns require the original invoice or receipt.

 

Due to the highly unique nature of our products, returns and exchanges are only available for manufacturer defects, incorrect items received, or damage from shipping. Smoke ATX keeps thorough records of pieces to verify integrity of product and its condition upon being shipped. Ensure that you have chosen the correct product before continuing with the Checkout process. Any items that have been used and are not in new condition are not eligible for return. Any item misrepresented as damaged in transit, defective, or incorrect will be void of any refund of charges of any type, and will be subject to the restocking fee.

 

 

Any accepted return or cancellation will be subject to a 20% restocking/processing fee, which may be waived at the discretion of SmokeATX.com.

 

 

Feel free to Contact Us to help you ensure your order is exactly what you need before ordering.

 

 

 

 

 

Payment Methods

 

 

 

 

 

SmokeATX.com accepts the following payment methods:

 

-Visa

-Mastercard

-Discover/Novius

-American Express

 

We do not accept checks, money orders, cash, or PayPal payments.

 

 

 

 

Privacy Policy

 

 

 

 

 

At Smoke ATX, we value your privacy and maintain policies to protect your privacy as a consumer. Following is our Privacy Policy. To request more information, visit the Contact Us page and submit a question, comment, or inquiry.

 

This privacy policy discloses the privacy practices for smokeatx.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

 

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Updates

 

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via info@smokeatx.com